Introduction to Shareholder Services

Delegates: Staff new to shareholder services/transfer agency and trustee departments

Topics covered include:

• What is Shareholder Services?
  
• Maintenance of Share Register
  
• Transactions, e.g. subscriptions, redemptions
  
• In-specie subscriptions
  
• Performance fee redemptions
  
• Income equalisation
  
• Distributions
  
• Daily reporting requirements, both internal and
  external
  
• Treatment of Irish resident investors
  – Finance Act 2000
  
• Customer service highlights
  
• Brief overview of anti-money laundering regulations
  
• Key features of Taxation of Savings Directive requirements
• Terminology - commissions, trailer fees etc.

Anti-Money Laundering – Regulations & Procedures

Delegates: All staff in fund administration companies
dealing with investors

Topics covered include:

• Origins of the legislation
• FATF – original & revised 40 recommendations
• FATF – special recommendations for terrorist financin
• Irish legislation
• Legislation in other jurisdictions
• Definition of money laundering
• Other offences
• Penalties
• The process of money laundering
• Designated bodies & financial institutions
• Requirements under the legislation
  – Identifying the customer
  – Keeping records
  – Reporting
  – Internal procedures*
• Suspicious transactions
• Unusual dealing patterns/abnormal transactions
• Dealing with OFAC

* Client specific - should be included to make the course comply with IFSRA best practice guidelines

Compliance Issues in Investment
Funds (Transfer Agency)

Delegates: Staff in shareholder services & trustee
roles or other supervisory fund administration roles

Topics covered include:

• Application for authorisation of fund with IFSRA
• Qualifications of directors
• Introduction to KYC requirements under anti-money laundering regulations
• Overview of Finance Act 2000
• Overview of EU directive on Taxation of Savings
• Reporting to IFSRA
• Data Protection Act

Our Course Methodology